Every device we sell has passed a comprehensive multi-point inspection covering battery health, motor performance, electronics, and structural integrity. We certify only devices whose ride-critical systems meet our safety and performance standards. The grade (A, B, C) reflects cosmetic condition; Grade C may additionally have broken non-critical parts (e.g. handle, headlight, or speaker), which are noted and sold as-is.

All grades pass the same ride-critical functional testing. Grade A has light wear (minor scratches or scuffs); Grade B has moderate wear (visible scratches, scuffs, or dents); Grade C has heavy wear and may have broken non-functional parts such as the handle, headlight, or speaker — these are noted and sold as-is, and Grade C is pickup-only. See our Grading Guide for full details and battery health thresholds.

Every certified device comes with a 30-day parts warranty covering functional defects — battery capacity loss, motor failures, electronic board failures, and charging port defects. We supply the replacement part at no charge; labour and shipping are not covered. See our Warranty Policy for full coverage details and how to submit a claim.

Yes. We ship to the continental United States and all Canadian provinces. Free shipping applies only to devices $300+ within the continental US. Parts orders, devices under $300, and all Canadian orders ship at carrier-calculated rates. Canadian customers are responsible for customs duties, taxes, and import fees, which are collected at checkout (where supported) or by the carrier upon delivery.

Most US orders arrive in 3–7 business days. Canadian orders typically arrive in 5–10 business days, plus 3–10 additional days for customs clearance. You'll receive a tracking number once your order ships.

Yes — we stock genuine replacement parts for most InMotion EUC and scooter models. Use our Parts Finder to search by model, or browse the Parts collection.

Yes. All parts purchases include a 30-day parts warranty against defects. If a part arrives faulty or fails within 30 days under normal use, we'll send a replacement part at no charge. Labour and shipping are not covered.

Use our Repair Tracker to view the live status of your device repair using your order or case number. Updates are posted at each stage of the repair process.

Yes, within 7 days of delivery. If your device is faulty, damaged in transit, is not what you ordered, or does not match its listed grade, tell us within 7 days and we will make it right at no cost to you under our 7-Day Arrival Guarantee — in most cases you will not need to ship anything back. If you simply change your mind, you may return an unused device (not ridden beyond an initial power-on check) within the same 7 days; a 10% restocking fee and the payment processing fee apply, and you are responsible for return shipping. See our Return & Refund Policy for full details.

Yes. InMotion Service Centre is the official InMotion warranty and service partner for North America. We source devices directly from InMotion and use only genuine InMotion replacement parts.