Privacy Policy

Last updated: February 2026

InMotion Service Centre (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

  • Contact & Account Information: Name, email address, phone number, and shipping/billing address when you place an order or contact us.
  • Order & Transaction Data: Products purchased, order history, payment method type, and shipping information. We do not store full card numbers.
  • Device Information: IP address, browser type, and pages visited via cookies and similar technologies.
  • Repair & Support Data: Device serial numbers, issue descriptions, photos, and repair history when you submit a service request.

How We Use Your Information

  • Process and fulfill your orders and repair requests
  • Communicate about your order, warranty, or support case
  • Send transactional emails (order confirmation, shipping updates, warranty notifications)
  • Improve our products, services, and website experience
  • Comply with legal obligations (tax records, export regulations)

Sharing Your Information

We do not sell your personal information. We share data only with shipping carriers (to fulfill orders), payment processors (to process payments securely), and service providers operating under strict confidentiality obligations. We may disclose information when required by law.

Cookies

Our website uses cookies to remember your cart, preferences, and browsing session. You can disable cookies in your browser settings, though some features may not function correctly.

Data Retention

We retain order and account data for a minimum of 7 years to comply with Canadian tax law. Repair records are retained for the duration of any applicable warranty plus 2 years.

Your Rights

Under PIPEDA (Canada) and applicable US state laws, you have the right to access, correct, or request deletion of your personal data, and to opt out of marketing communications at any time.

Contact

Privacy inquiries: support@inmotionservicecentre.com