WARRANTY POLICY

INMOTION SERVICE CENTER LIMITED WARRANTY

1. WARRANTY COVERAGE BY PRODUCT TYPE The specific warranty coverage depends on the type of product or service purchased from service.inmotionworld.com.

A. Refurbished Units (Electric Unicycles & Scooters)

Coverage: 30-Day Limited Warranty.
Details: We warrant that refurbished units will be free from functional defects in material and workmanship for a period of 30 days from the date of delivery.
Scope: This covers the Motor, Battery, Controller, and Mainboard against failure under normal use.
Exclusions: This warranty does not cover cosmetic blemishes (scratches/dents inherent to refurbished units), consumables (tires/tubes/grip tape), or damage caused by water, crashes, or abuse.

B. Spare Parts

Coverage: 30-Day Limited Warranty.
Details: Spare parts purchased through our site are warranted to be free from defects for 30 days from the date of delivery.
Installation Warning: Warranty on electronic components (Controllers, Motors, PCBs) is VOID if the part is damaged due to improper installation, short-circuiting during assembly, or failure to use thermal paste where required. We recommend professional installation.

C. Repair Services

Coverage: 30-Day Service Warranty.
Details: We guarantee our labor and the specific parts replaced during a repair for 30 days.
Scope: If the same issue reoccurs within 30 days due to a part defect or workmanship error, we will rectify it at no cost. New issues unrelated to the original repair are not covered.

2. MANUFACTURER WARRANTY (FOR NEW UNITS) The InMotion Service Center exclusively handles manufacturer warranty claims for new units that were purchased directly from the official website: inmotionworld.com.

Eligibility: You must provide the original Order Number from inmotionworld.com to validate your claim.
Other Dealers: If you purchased your InMotion product from a third-party dealer (e.g., Amazon, eWheels, Alien Rides, etc.), please contact that dealer directly for warranty service. We cannot process warranty claims for units bought from other vendors.

Standard Defect Definitions (Reference for Claims): The following table defines what is considered a "Manufacturing Defect" versus "Wear and Tear."

Affected Parts		Quality Assurance Instructions	Warranty Period
Electrical components	Charger	Performance failure due to manufacturing defects that cannot be repaired	12 months
	Controller		12 months
	Whole vehicle LED lights		6 months
Motor	Motor	Quality issues such as phase loss, burnout, and demagnetization	12 months
Motor	Hall bearings	Hall burnout, bearing abnormal noise	6 months
Battery	Lithium battery pack	If there are faults such as abnormal voltage, inability to charge, and capacity less than 60% when tested with a discharge meter without external impact, three-guarantee service will be provided (not maintaining the battery according to the user manual, not regularly charging the battery during storage, self-modification, and human factors)	6 months
Consumables	Pedals, axle connecting rods, pedal axles, pull rods, horns, button switches, handle buttons, etc.	Vehicle body consumable parts	Not covered by the warranty

All INMOTION Electric Scooters are covered under this all-inclusive warranty for the original owner against all manufacturing defects.

Affected Parts		Quality Assurance Instructions	Warranty Period
Body structure	Body and handlebar assembly	Quality issues caused by manufacturing defects such as natural deformation or breakage; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans)	12 months
Battery	Lithium ion battery pack	For faults such as abnormal voltage, inability to charge, and capacity below 60% when tested by a discharge meter, a three-pack service will be provided if the battery is not maintained according to the user manual and the battery voltage is too low due to irregular charging during storage. Self-modification or non-replacement by humans)	6 months
Others	Motor and driver	Quality issues caused by manufacturing defects; non-human-induced functional failures or extensive exterior damage (self-modification or non-replacement by humans)	12 months
	Charger		12 months
	Throttle, electronic brake	Loose or abnormal noise issues; (self-modification or non-replacement by humans)	6 months
	Foot support components	Naturally damaged parts can be replaced; (self-modification or non-replacement by humans)	3 months
	Handlebars (left and right), lighting		3 months
Consumables	Rear inflated tire, hand grip rubber sleeve, shell, etc.	Wearable parts	Not covered by warranty

3. EXCLUSIONS (WHAT VOIDS THE WARRANTY) This Limited Warranty is void if the product is subjected to:

Uncertified Chargers: Damage caused by using third-party, fast-chargers, or any charger not certified/manufactured by InMotion.
Water Damage: Submersion, riding in heavy rain, or pressure washing.
Abuse: Stunt riding, jumping, or exceeding the weight/speed limits.
Modifications: Firmware hacking, shunting batteries, or cutting wires.
Neglect: Failure to charge the battery for extended periods (leading to deep discharge).
Accidents: Physical damage resulting from a crash or drop.

4. SHIPPING COSTS FOR WARRANTY CLAIMS

Refurbished/Parts (Within 30 Days): If a valid warranty defect is confirmed within the 30-day window, the InMotion Service Center will cover standard ground shipping costs to resolve the issue.
Manufacturer Claims (New Units): Shipping responsibility for manufacturer warranty claims follows InMotion Global policy. Generally, the customer is responsible for shipping the unit to the service center.
Invalid Claims: If a unit is sent in for warranty but found to have water damage, crash damage, or damage from uncertified chargers, the customer is responsible for all shipping costs and diagnostic fees.

5. HOW TO MAKE A CLAIM To initiate a warranty claim or repair request:

Contact Us: Email customers@inmotionworld.com.
Required Information: You must provide your Order Number, Serial Number, and a Video/Photo demonstrating the issue.
Approval: Do not ship your unit until you receive a Ticket Number and shipping instructions.

6. SHIPPING DAMAGE If your order arrives damaged during transportation:

You must notify us within 7 days of receipt.
Provide clear photos of the damaged box and the product.
Keep all original packaging until the claim is resolved.

7. LEGAL DISCLAIMER THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. INMOTION SERVICE CENTER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOSS OF TIME, LOSS OF USE, OR COMMERCIAL LOSS). THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Contact Information: InMotion Service Center 15041 Goldenwest Circle Westminster, CA, 92683 Email: customers@inmotionworld.com