WARRANTY POLICY

INMOTION SERVICE CENTER LIMITED WARRANTY

Everything sold by InMotion Service Center at service.inmotionworld.com carries a 30-Day Parts Warranty. Coverage is limited to replacement parts. Labour and shipping are not included.

1. WARRANTY COVERAGE BY PRODUCT TYPE

A. Refurbished Units (Electric Unicycles & Scooters)

  • Coverage: 30-Day Parts Warranty.

  • Details: We warrant that refurbished units will be free from functional defects in material and workmanship for a period of 30 days from the date of delivery.

  • Scope: This covers the Motor, Battery, Controller, and Mainboard against failure under normal use. If a covered component fails within the 30-day window, we supply the replacement part at no charge.

  • Parts only: This warranty covers the replacement part itself. It does not cover labour, installation, diagnostic time, or shipping in either direction.

  • Exclusions: This warranty does not cover cosmetic blemishes (scratches/dents inherent to refurbished units), consumables (tires/tubes/grip tape), or damage caused by water, crashes, or abuse.

B. Spare Parts

  • Coverage: 30-Day Parts Warranty.

  • Details: Spare parts purchased through our site are warranted to be free from defects for 30 days from the date of delivery. If a part arrives faulty or fails under normal use within that window, we send a replacement part at no charge.

  • Parts only: Labour, installation, and shipping are not covered.

  • Installation Warning: Warranty on electronic components (Controllers, Motors, PCBs) is VOID if the part is damaged due to improper installation, short-circuiting during assembly, or failure to use thermal paste where required. We recommend professional installation.

C. Repair Services

  • Coverage: 30-Day Service Warranty.

  • Details: We guarantee our workmanship and the specific parts we replaced during a repair for 30 days.

  • Scope: If the same issue reoccurs within 30 days due to a part defect or workmanship error, we will rectify it at no cost for parts and labour. New issues unrelated to the original repair are not covered. Shipping to and from our facility remains the customer's responsibility.

2. NEW UNITS PURCHASED FROM INMOTIONWORLD.COM

The warranty above applies to products purchased from service.inmotionworld.com. It does not apply to new units bought elsewhere.

  • Manufacturer claims: InMotion Service Center handles manufacturer warranty claims for new units purchased directly from the official website, inmotionworld.com. Those units follow InMotion's manufacturer warranty terms, not this policy.

  • Eligibility: You must provide the original Order Number from inmotionworld.com to validate a manufacturer claim.

  • Other Dealers: If you purchased your InMotion product from a third-party dealer (e.g., Amazon, eWheels, Alien Rides, etc.), please contact that dealer directly for warranty service. We cannot process warranty claims for units bought from other vendors.

3. EXCLUSIONS (WHAT VOIDS THE WARRANTY)

This Limited Warranty is void if the product is subjected to:

  • Uncertified Chargers: Damage caused by using third-party, fast-chargers, or any charger not certified/manufactured by InMotion.

  • Water Damage: Submersion, riding in heavy rain, or pressure washing.

  • Abuse: Stunt riding, jumping, or exceeding the weight/speed limits.

  • Modifications: Firmware hacking, shunting batteries, or cutting wires.

  • Neglect: Failure to charge the battery for extended periods (leading to deep discharge).

  • Accidents: Physical damage resulting from a crash or drop.

4. LABOUR AND SHIPPING COSTS

  • Labour: Not covered. Installation of a warranty replacement part is the customer's responsibility, whether performed by the customer or by a third party. Repair services booked with us are quoted separately.

  • Shipping: Not covered. The customer is responsible for shipping costs in both directions on all warranty claims, including the cost of sending a unit or part to our facility and the cost of returning it.

  • Invalid Claims: If a unit is sent in for warranty but found to have water damage, crash damage, or damage from uncertified chargers, the customer is responsible for all shipping costs and diagnostic fees.

5. HOW TO MAKE A CLAIM

To initiate a warranty claim or repair request:

  • Contact Us: Email customers@inmotionworld.com.

  • Required Information: You must provide your Order Number, Serial Number, and a Video/Photo demonstrating the issue.

  • Approval: Do not ship your unit until you receive a Ticket Number and shipping instructions.

6. SHIPPING DAMAGE

If your order arrives damaged during transportation:

  • You must notify us within 7 days of receipt.

  • Provide clear photos of the damaged box and the product.

  • Keep all original packaging until the claim is resolved.

7. LEGAL DISCLAIMER

THIS IS THE EXCLUSIVE REMEDY UNDER THIS WARRANTY. INMOTION SERVICE CENTER SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOSS OF TIME, LOSS OF USE, OR COMMERCIAL LOSS). THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE.

Contact Information:

InMotion Service Center
15041 Goldenwest Circle Westminster, CA, 92683
Email: customers@inmotionworld.com